168. r. Hi @DavidCalla thanks a lot for your confirmation, that's great news! Thanks for taking your time to let us know. Please can you advise? This is what I see when I go to this site: AS Name Virgin Media AS Number 5089 Cloudflare Data Center LHR I recently joined Virgin Media and haven't modified any setti. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Account - Mobile. 1 or whatever else you like. Can someone from virgin help please. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. Since the work being done on the email service (16/06/23) my wife's email has been not updating and is last message is the one on the16th June. What to do if Virgin Media Web Safe isn't working. QuickStart, set up and connections. This includes restricting children from accessing inappropriate or adult content. 18-04-2022 18:13 - edited 18-04-2022 18:14. Hey , Welcome to the community and thanks for taking the time to post your issue on the forums. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. 0 Kudos Reply. This was working for me until about August. Virgin Media. However, it seems to have stopped since a few. QuickStart, set up and connections. Please help, I’ve got young, curious kids spending more time than usual on their screens over half term!Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. on 27-08-2023 09:39. 2. Account - Mobile. Child safe - not blocking unsuitable websites in Security matters Monday; Websafe not working in Switched On Families Monday; Child safe not working in Switched On Families Sunday; Child safe not blocking sites in Security matters Saturday; web safe not working in Switched On Families a week agoWeb Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Yeah another Child Safe post, never turn it on before but now it's on blocking off some of our devices from going to certain sites as it's deemed child safe have logged into the Virgin media and it's showed grayed off but it's still active and blocki. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. What to do?Hi, I contacted VM twice. Unlike some posts here, I want Child Safe to work. Consider trying the following: refreshing Web Safe page by pressing Ctrl + Shift + R to bypass browser cache; in a browser's Incognito / Private window; an alternative browser; If issue persist post back here to have issue flagged to forum team. QuickStart, set up and connectionsVirgin Media Web Safe comes as standard on all Virgin Media broadband packages. Virgin Media; My Virgin Media; Shop;. Hi . Solved: Hi, I can't seem to turn on Web Safe. Here you’ll find all the help you need for Virgin Media related problems and issues. 1. I’m not using private browsing (although previously it would block it on - 5429452. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. View Apps > Web Safe > manage your Web Safe settings - takes me. Switched On Families. Cheers, Reece -. Now it is broken broken. Any advice on how to proceed. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. £8p/m extra or included with Gig1 or Volt. Re: Web safe settings not working. Browse Virgin Media Virgin Media Community. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanksParental controls are a set of tools designed to protect and keep children safe online. If your Virgin Mobile is connected to your home broadband, you can browse protected. 1. Hi, I am having the same issue on my directly connected PC, but works on devices connecting via wifi. Reply. in Switched On Families 2 weeks agoRegrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS Introducing 1. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. Follow these steps: 1. Should the issue persist post back here to have issue flagged to the forum team. Because this blocking is occurring at the network level, it doesn’t rely. I added it to the 'allowed websites' list, and it's working fine. Virus Safe - Enabled. Chatter and natter. Any ideas? Virgin support is useless! - 5406218. I am really suferring from inability to enable Web Child Safe in my Virgin media acoount. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIK 0 KudosVirgin Media social tariff. 8) and CloudFlare (1. At this time we aware of the problem and working on repairing this feature. If confident the Child Safe warning is a false positive and the site itself is safe then it can be temporarily disabled by signing in here Login to My Virgin Media | Virgin Media and selecting Account settings > Online security > Child Safe. 100 and 194. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. It's been on since the start. I've tried a router reboot but that has not fixed it. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanksChild safe/websafe in Switched On Families 13 hours ago; Child Safe not working 6 months in Security matters Thursday; Re: Web Safe incorrectly blocking our website in Security matters a week ago; Child Safe/Web Protection off but still blocking websites in Security matters 2 weeks ago; Child safe in Switched On Families 2 weeks agoIf the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. on 03-11-2022 16:13. New to Virgin Media Store Rent now. The Websafe screen has changed - it used to look like the first picture but has now changed to look like the second picture. If the AS Name does not contain Virgin Media then: if Hub is in modem mode and third party router is used then confi. Reply. in Security matters 12-10-2023No there is not; technically not possible. 0 Kudos Reply. Then, open your browser in Windows again to see if the connection is fixed. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Changing Virgin Media Web Safe Settings on a Mobile VirginMedia. 9. TAlmontaser. Also check the dns settings of your vpn while you're there. Mobile Your Account. I have tried to turn off websafe but cannot reach account settings as the webpage is not working and comes up with the 'oops something has gone wrong our end' message. 67. Solved: Hi, I can't seem to turn on Web Safe. Please help, I’ve got young, curious kids spending more time than usual on their screens over half term. Networking and WiFi. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsQuickStart, set up and connections. Operating system blocks work with user IDs but children may be able to circumvent that by getting another ID ;WWE Network not working via VIRGIN MEDIA in uk in Networking and WiFi a week ago; Had a power cut and now the router hub doesnt turn on in Networking and WiFi 08-09-2023; Re: Web Safe turned off but still blocking sites in Networking and WiFi 07-09-2023; Issues with Archero (Game) and Websafe in Gaming Support 20-05-2023By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline number suddenly stopping working today less then 24. QuickStart, set up and connections. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls. 1/help for specific device where Web Safe is not working. I got as far as the 'Choose a new password' section, but as I enter a new password (using just numbers and letters, starting with a letter) I get as far as the 7th character. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. @Client62, when Web Safe blocks access to a site it does so by redirecting the request. Tried switching off and on, pin hole reset. Your link takes me to the internet security page, and it shows how to switch on parental control. 5. I am not using any VPN in my devices (mobile and laptops). 50 per month. Internet not working on Mac even though all other devices are ok in Security matters a week ago; Re: Child Safe Not Working in Security matters a week ago; Web safe not working in Switched On Families a week agoFrom the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. 1. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. Parental Controls and select the setting to “off” to disable parental controls. 8. My Virgin Media App. QuickStart, set up and connections. Many thanks. Networking and WiFi. 168. I'm very sorry for the issue you're having with Child Safe. I have an issue with my additional Virgin web email account. If the AS Name does not contain Virgin Media then:. When I attempt to change my websafe settings, the following message comes up. I tried to check the AS name as advised on the forum , here is what I found. It is showing as switched on, but nothing is being blocked. com, @blueyonder. If the AS Name does not contain Virgin Media then: if Hub is in modem mode and third party router is used then confi. Networking and WiFi. With reference to the answer to the question of how to fix Netflix is not connecting to Virgin Media, it is necessary to have an uninterrupted Internet Connection. in Security matters 12-10-2023 No there is not; technically not possible. Child safe won’t click on in Security matters Tuesday; Installed Web Safe on Mac. Regrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS. Hey @DavidCalla,. And as you needed to choose whether to switch Web Safe. Networking and WiFi. I think I’m finally talking to someone at Virgin who know what they’re doing!Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. 0. And apollo's likewise sounds helpful, but I never get an 'install the web app' option from clicking the link provided (and then the one suggested from there), so that's. Yes, you are right, technically Virgin Media could apply any "other" traffic management. if Hub is in modem mode and third party router is used then configure router to use Virgin Media. "There's a broadband issue in . Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Learn how you can change Web Safe settings to turn Child Safe off. Child safe not working in Security matters Tuesday; Child Safe not working in Security matters 2 weeks ago; Installed Web Safe on Mac. Changing Virgin Media Web Safe Settings on a Mobil. Then check that you are not using a VPN, and that you are using the Virgin Media DNS servers (they are 194. Thanks for your response. run the Standard test and confirm the. Speed Child Safe not working in Security matters 3 weeks ago; Child Safe Not Working in Security matters 4 weeks ago; Web safe not working when enabled in Security matters 4 weeks ago; Child safe locks auto- enabled can’t change? in Security matters 17-10-2023; I can't seem to change the settings for Websafe. 100. It is turned on but not blocking any websites. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. Click Apply. I have port 21 set up as a forward in my Hub 4. - 5388473. Child Safe not working in Security matters yesterday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters a week ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoEmail address. SpeedWeb safe provides ultimate protection when using the internet. Learn more. com Child safe not working in Security matters Tuesday; Child safe issues, Virgin Media customer service is appalling in Security matters Sunday; Child safe not activating in Switched On Families Saturday; Cannot Turn Off Websafe and Child Safe in Security matters Friday; Child Safe not working in Security matters a week ago Does Web Safe work on Virgin Media WiFi Web Safe only works when you’re connected to your Virgin Broadband at home. I did try to access a restricted site over the WIFI and. 1. I've flagged this with VM before and nothing happened. It isn't safe for children to browse using Virgin's services at the moment - it is worth highlighting to others as wel. The filters can automatically block pages by IP addresses or by examining keywords. See where this Helpful Answer was posted. Web Safe protects against malware and phishing scams that try to infiltrate your devices and steal your. 8. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. Account - Cable. See for more details. 1. Just to set expectations the issues with Child Safe have persisted for over 12 months. Virgin Media; My Virgin Media; Shop; Help;. 0. Virgin Media customers can get unlimited online protection. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. As part of Web Safe, we recommend turning on ‘Virus Safe’, which will help to avoid future device infections by blocking access to websites known to be infected with or spreading. I've flagged this with VM before and nothing happened. It's the same for virus safe and child safe. Regards, Steven_L. For Android: Settings >> Connections >> More connection settings >> Private DNS. As a consequence if the site is requested over: As a consequence if the site is requested over: HTTP then the redirection succeeds and Virgin Media's Child Safe or Virus Safe page is shownIf you would like the Web Safe settings changed, let us know as this can be a work around for now. Tried turn off and in again but didn't - 5415999. For Child Safe to work the device must be use Virgin Media's DNS. hi I’m trying to add a website to the restricted websites on child safety but it’s not working. 123 and 194. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. SpeedI recently noticed that Web Safe erroneously reported changes as not saved but pressing Ctrl + Shift + R to refresh page showed they had been saved. Stay safe online. I’ve seen previous posts suggesting going to the 1. Kain_W. Not able to access websafe_setting page (able to go to update_profile page). Use the old Web Safe page (shown on left) until Virgin Media resolve ongoing issues with the their new page (shown on right). Security matters. 1) I thought the results wouldnt show but they did. QuickStart, set up and connections. Manage Your Account. com nslookup protonvpn. Customers that wanted to use office VPN struggled to have Child Safe disabled, equal numbers of parents with young kids were unable to get Child Safe enabled or modified to. SpeedHave just realised that websafe is not working. . It's been on since the start. 1 (this will allow you to access your router’s settings)/ If you’ve put the router in “Modem” mode, use this IP address instead: 192. For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. on 01-10-2022 16:28. Learn whether it’s issues in your area or faults with your services. Built to keep internet nasties away from your home devices, Virgin Media Web Safe is available at no extra cost with our broadband. Changing DNS on your device is the best option VM have other DNS 194. Hi Sabrina Two weeks ago child/web safe was working fine, but only a week ago everything stopped, even blocking websites manually stopped, - 5395816. Web Safe does not block all unsafe or inappropriate online content & is intended only to assist parents with keeping their family safe online. It looks like my websafe setting is switched to off. Switched On Families. Networking and WiFi. Child safe not working. web safe not working in Switched On Families a week ago; Child Safe Not Working in Security matters a week ago; Top. select Account Settings > Online security, then Virus Safe and Child Safe toggles to turn off; to confirm Web Safe is off try access a VPN site, for example. Hey, Durgs. However no idea of how long that might take. SpeedVirgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. NB I do not think it is sensible that Child Safe is able to bypassing Virus Safe but whether this is a bug or feature it remains to be used / exploited. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F-Secure SAFE. If you changed the computer's network settings to use any Public DNS does that re-gain access. . 11 March 2014 at 10:05PM edited 11 March 2014 at 10:13PM. This was not happening just before my moving home was complete, so something must have been reset after that, a few days ago. Web Safe; Virgin Media Internet Security; Google One; Upgrades & products. All its engineers are on our doorstep here in Essex. Activate Web Safe In order to avoid future infections it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. 4. To confirm the settings update, click “Yes. Once logged in, select ‘My apps’ tab’. Stay safe online. I am sorry to hear you have been unable to make any changes to web safe. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. 8 and/or 1. com -u username:password. Virgin TV 360. Check service status. We would like to show you a description here but the site won’t allow us. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. -- Child Safe not working in Security matters 41 minutes ago; Child safe not working in Security matters 6 hours ago; Child Safe Not Working in Security matters Sunday; Web safe not working when enabled in Security matters Sunday; Child Safe show is off but it's on and can't change it. Account settings. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. . . 1 Kudo. Settings. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. Great to hear that this is now working, be sure to keep us updated with how you get on. Web Safe only works on devices connected to your Virgin Broadband at home. Child Safe set to On but not blocking any websites, this used to be working but isn't anymore. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. 8. Thanks for taking the time to contact us via the Community. The service is headquartered in Bucharest, Romania, and is subject to its jurisdiction only. Sign in . Unless virgin is specifically blocking the IPs of your. Virgin Media; My Virgin Media; Shop; Help;. Here you’ll find all the help you need for Virgin Media related problems and issues. We hope to fix this by 8 September at 15:00. Contact the site operator for further help. Virgin Mobile. Stream from Virgin Media. 67. com (connection reset error). Have not changed anything at our end. Ok, this is getting annoying now. on 30-05-2023 10:07. Regards, Daniel. Requires activation. Connect to the router with a LAN cable. Virgin Media's DNS servers don't seem. If you have had past problems on the site, you need to clean up the reputation of the site by following the steps in the post above. timn48. Please enter your email. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Child and Web safe - cannot access some sites in Security matters Sunday; Child Safe not working in Security matters a week ago; Child safe not working in Security matters 2 weeks ago; Child safe issues, Virgin Media customer service is appalling in Security matters 2 weeks ago Child Safe not working. on 06-03-2023 16:05. Thanks for joining our help forums and for your first posts here, glad to have you on board! A warm welcome to the VM community. com nslookup protonvpn. Child safe - not blocking unsuitable websites in Security matters Monday; Websafe not working in Switched On Families Monday; Child safe not working in Switched On Families Sunday; Child safe not blocking sites in Security matters Saturday; web safe not working in Switched On Families a week agoClick the big on/off icon to connect. Have turned setting off and. 1). Options. Go to My Apps. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. This is my first post here as I normally find a solution to my problems or manage to work them out myself. 168. Forum; Apps. 1. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable site categories automatically: Suicide and self-harm These categories will remain. So you can kick back and enjoy yourself, knowing somebody’s got your. Web safe Child does not work Virgin Router. Options. Virgin Phone Switchover. Virgin Media; My Virgin Media; Shop; Help;. 1. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with all of our broadband packages at no extra cost. ExpressVPN. 168. 220. QuickStart, set up and connections. Post Reply Preview Exit Preview. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. Thank you for the help. QuickStart, set up and connections. on 27-07-2022 14:17. Get Internet Security powered by F-Secure on unlimited devices for £30 a year, with your first 3 months free. All fine with these devices if I use mobile data so it’s defo something to do with the Wi-Fi. com 9. 4. Virgin media web email account not working. e. Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. Hi, I've seen this problem mentioned so many times but nobody's 'fixes' work. 1. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with all of our broadband packages at no extra cost. QuickStart, set up and connections. I have just noticed child safe is not working, have signed into my account but despite saving the settings it still remains switched off. We would like to show you a description here but the site won’t allow us. thank you for steering me in the right direction with the forum. Manage Your Account. Click: Settings. Hi . I have effectively worked around this in a similar way. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. Log in to your Virgin Media account using your email address and password. We would like to show you a description here but the site won’t allow us. I deleted the forward and recreated it, and it started working again. Click: My Apps. 168. Data not working. 1. I am trying to turn on the web safe settings but it's not working. Not good enough. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. QuickStart, set up and connections. 168. Subscribe to this message's RSS feed. on 06-04-2023 07:40. For £12. I'm having the exact same issue, I'd be very grateful if you could help resolve it, I've also tried on various computers, browsers, same problem. Tuning in. The service status page is now working, with the following message. 2. Regards - 5395816. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. My Virgin Media App. SpeedQuickStart, set up and connections. Here you’ll find all the help you need for Virgin Media related problems and issues. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Networking and WiFi. I am really suferring from inability to enable Web Child Safe in my Virgin media acoount. You could also try a tracert via VM to see if it hangs. I advise that. Unlike some posts here, I want Child Safe to work. I'm having the exact same issue, I'd be very grateful if you could help resolve it, I've also tried on various computers, browsers, same problem. Account - Cable. It's been on since the start. At the start of August, I said I was going to leave Virgin, because I was having issues with coverage and I could get more data on a plan somewhere else. VPNs we tested to unblock various forbidden resources. 1 for Families | Cloudflare. Security matters. My Virgin Media App. Options. Hi my child safe is on but no sites are getting blocked. If you haven’t changed your password, the default one is placed on the bottom of the router. Bypass Child Safe & Virus Safe. A little later I tried to log in to my Virginmedia account using my new email address, but it didn't like the password that I had entered. Speed I’m losing the will to live. Thanks for coming back to us to get this issue with your Web Safe services looked into, I am sorry if this has been causing some frustration 😥 I have a link here which may help in getting your issue fixed 👉 Web Safe Help - Could you please take a look to see if a resolution is here? Child safe not working in Switched On Families a week ago; web safe not working in Switched On Families 2 weeks ago; Child Safe Not Working in Security matters 2 weeks ago; Child safe not working in Security matters 2 weeks ago; Child safe not working in Security matters 3 weeks ago QuickStart, set up and connections. You may want to start by seeing what your site report looks like using a tool like Blocked. You’ll pay nothing for 3 months (with no payment details needed upfront), then just £3 a month (or £30 a year). Networking and WiFi. . Internet not working on Mac even though all other devices are ok From the device on which Web Safe is not working: what AS Name value is reported when you visit are you able to visit site? BTW: is there are reason why you are access the old Web Safe page?-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Please,. I am more than happy to take a look into this for you. Stay safe online. What do the colours mean? Yellow. I'm a Very. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. Child safe - not blocking unsuitable websites in Security matters a week ago; Latest Phishing News 02/07/2023 in Security matters 2 weeks ago; Websafe not blocking websites (after I mapped google domains to force SafeSearch) in Switched On Families 3 weeks ago; Re: Can’t deactivate websafe and websites are being blocked in Security. org (returns an SSL error), and ProtonVPN. on 26-08-2022 16:41. QuickStart, set up and connections. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. If the problem persist post back here to have issue flagged to the forum team. 3. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Problems in the last 24 hours. Child Safe & Web Safe can easily be bypassed with a Public DNS, Web Proxy, Apple Relay or a VPN.